Westpac
Background
Westpac Bank wanted to demonstrate their brand promise - ‘help in the moments that matter’ - by helping small Australian communities devastated by bushfires & struggling because COVID-19 had stopped tourist dollars.
Solution
Postcards recreating infamous moments from the bush fires were sent to bank staff, inviting them to visit the affected regions. On the front was a debit card, loaded with $150 AUS. Using geo-fencing technology, the cards could only be activated in the regions featured. Removing the debit card revealed a beautifully rehabilitated landscape that would one day return.
Results
With tens of thousands of dollars distributed on these cards, the impact of visitation to these smaller communities was enormous.
Source: Caples, 2021
Did you know a whopping 99% of Customer Mail is engaged with, 71% say they trust it and 43% leads to a commercial action such as going online or making a purchase? New ground-breaking research written with Accenture gives an in-depth review of CX and multi-channel communications, including Customer Mail. Download the full report here.